All loose-leaf tea purchases are final and are not subject to refunds of any kind. Should your tea be defective or your order incorrectly filled, please contact us within 48 hours of receiving your order to arrange for replacement.
Tea ware and accessories may be returned or exchanged only if defective upon delivery. Returns and exchanges of tea ware and accessories are allowed within 30 days of purchase and must be accompanied by receipt. Goods must be returned in original packaging.
If you need to return or exchange an eligible item, please contact us with your order number and details about the product you would like to return or exchange. We will respond with instructions for how to return items from your order.
We ship to addresses within the United States and Canada. Shipping is FREE for orders of $75 or more. A flat-rate shipping charge of $6.99 applies to orders under $75. Domestic shipments are shipped using USPS Priority Mail with tracking.
Washington State residents can also select an option for "in-store pickup." Place your order online and we'll have your tea waiting for you at our Capitol Hill location most times same or next day.
Orders received online are typically filled and mailed out via USPS within 48 hours.
Should an item be returned to us by the USPS due to incorrect shipping/address information provided by the customer at the time of purchase, customer is responsible for paying any applicable USPS costs for re-shipment. Should customer wish to cancel the order, any shipping costs incurred by us are not eligible for refund. Modern Steep is not responsible for packages that are determined to have been stolen; therefore, customer should ensure a safe place for delivery. Package theft is one of the fastest growing crimes in the US. For added assurance, consider having your package addressed to a secure location (e.g., your place of business, post office, etc.).